Financial Ombudsman Complaint Letter Template

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In this year 2023, many individuals and businesses may find themselves needing to file a complaint with the Financial Ombudsman. Whether it’s a dispute with a bank, insurance company, or any other financial institution, having a well-crafted complaint letter can greatly increase your chances of a successful resolution. In this article, we will provide you with a comprehensive complaint letter template that you can use to effectively communicate your concerns to the Financial Ombudsman.

Table of Contents


When writing your complaint letter, it’s important to start with a clear and concise introduction. State why you are writing the letter and provide a brief overview of the issue you are experiencing. Be sure to include any relevant dates or reference numbers to help the Financial Ombudsman identify your case.

Contact Information

Next, provide your contact information at the top of the letter. Include your full name, address, phone number, and email address. This will ensure that the Financial Ombudsman can easily reach out to you for any further information or updates regarding your complaint.

Reference Details

In this section, outline any reference details related to your complaint. This could include policy numbers, account numbers, or any other identifying information that will help the Financial Ombudsman locate your case within their system. Providing accurate and detailed reference details will expedite the resolution process.

Complaint Details

Now it’s time to delve into the specifics of your complaint. Clearly and succinctly explain the issue you are facing, providing as much detail as possible. Include relevant dates, times, and names of any individuals you have spoken to regarding the matter. This will help the Financial Ombudsman understand the full scope of your complaint and the steps you have already taken to resolve it.

Resolution Request

After outlining your complaint, clearly state your desired resolution. Be specific about what you are seeking, whether it’s a refund, compensation, or a change in policy. Clearly outlining your desired outcome will help the Financial Ombudsman understand what you hope to achieve through their intervention.

Supporting Evidence

If you have any supporting evidence, such as emails, letters, or receipts, include copies of these documents with your complaint letter. This will provide the Financial Ombudsman with additional context and evidence to support your case. Make sure to organize and label your supporting evidence for easy reference.

Desired Timeframe

It’s important to specify a desired timeframe for the resolution of your complaint. While the Financial Ombudsman will work diligently to resolve your case, providing a timeframe can help manage your expectations. Consider any deadlines or time constraints you may have and clearly communicate them in this section of your letter.

Closing Remarks

In your closing remarks, reiterate your desired outcome and express your hope for a prompt resolution. Thank the Financial Ombudsman for their attention to your case and provide your contact information once again for any further correspondence.


If you are including any additional documents or evidence with your complaint letter, list them in this section. This will ensure that the Financial Ombudsman is aware of all the materials you have provided to support your case.


Finally, sign your complaint letter with your full name. This will validate the authenticity of your letter and show that you stand behind the claims and requests you have made. Make sure to date your letter as well.

In conclusion, filing a complaint with the Financial Ombudsman can be a daunting task, but having a well-structured and informative complaint letter can greatly increase your chances of success. By using the template provided in this article, you can effectively communicate your concerns and expectations to the Financial Ombudsman, ultimately leading to a satisfactory resolution of your complaint.

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